You have the right to complain if you are not happy about a financial product or service you buy from a firm authorized by Global Financial Services Authority.
Without prejudice to your right of access to the judicial system, firms are required to have procedures in place to deal with your complaint. Some problems are straightforward and quick to solve. Others may be more complicated and, depending on the type of complaint, may take longer to evaluate.
The best way to get your problem resolved is to follow these two simple steps.
Contact the firm and explain the problem
You should contact the firm that sold you the product. This could be a financial institution, a broker or another type of financial services provider.
You can phone them, write to them or visit their office, whatever suits you best.
If you do not know the name of the person to deal with, get in touch with the customer helpline or complaints department (often called Customer services or Customer relations). Keep a record of who you have spoken to, and the time of the conversation.
File a formal complaint
If you are not satisfied with the answer the firm gives you at the first step, file a formal complaint using the form below;
Please note that GLOFSA is an NGO (non-governmental organization). Hereby, GLOFSA do not possess statutory power and authority to enforce the decisions and resolutions.